Brooklyn House Cleaning FAQ
Curious about how our professional house cleaning services work in Brooklyn? At Diamond Maids, we’ve gathered clear, honest answers to the most common questions about our maid service — from pricing and deep cleaning to scheduling, insurance, and what to expect on cleaning day. Whether you’re in Park Slope, Bay Ridge, DUMBO, or any Brooklyn neighborhood, this FAQ will help you book with confidence.
Common Questions About Our Brooklyn House Cleaning
Cost is most likely based on number of bedrooms and bathrooms, as well as the type of cleaning. Please see our Brooklyn Apartment & House Cleaning Rates page for more details.
Yes, we offer both. Initially we may recommended a deep clean for new clients. If you beleive your home does not requires a first time deep clean, please let us know, and we will tailor a package for you.
Yes. We are Federal Suppliers.
We use eco-friendly and standard cleaning solutions — safe for pets, and infants.
No. But you need to provide us access to your house or apartment.
Standard cleaning is applied to the outer surfaces. Basically, in the kitchen, we would clean everything – all surfaces. In the bathroom as well – the bathtub, shower, tiles, sink, toilet, and floor. Common areas in bedrooms: we would also clean the outer surfaces.
If the client is present, we often do a walk-through at the conclusion of the job. If they notice something amiss, we correct it right away. We have a 24-hr policy to come and fix anything that isn’t done properly.
Yes, we clean both.
Book at least 24-48 hours in advance. In certain cases more time may be required—depending on unforeseen factors.
Yes, we can customize. Laundry; we only fold; we do not wash. Windows; we only clean interiors. We don’t provide exterior window cleaning. However, we can recommend a trusted company that will do so.
Regular cleaning, deep cleaning, home organizing, post-construction cleaning, and extra services. We have a full list of our house-cleaning services on our website. Feel free to ask when you call us.
We have been in business since 2017. We are a woman owned, family founded, residential cleaning company
There is no official “cleaning service license,” but we do provide Workers’ Comp.
We are a woman owned & family founded residential cleaning company — fully insured. Family pride, and rigorous attention to detail has won the trust of many New Yorkers.
As a family owned business, trust and tradition are the cornerstone attributes to our work. Our clients trust us with one of their prized possessions — their home(s)!
As a woman owned business we bring results to the table… your literal table! Our diligent, professional, multitasking staff gets the job done swiftly, and efficiently.
And we always pay attention to detail.
You can call us, email us, or contact us through our website.
Our consultations are over the phone. We only offer estimates for post-construction cleaning or very big custom jobs. For standard cleanings, we charge flat rates. Visit our rates page for hourly rates and itemized pricing.
The price is decided by the type of cleaning required and the number of rooms and bedrooms.
No, we don’t offer financing or payment plans. We only accept Credit or Debit cards. We don’t accept cash or checks.
We place your credit or debit card on hold the day before your cleaning. For example, if you buy shoes on Amazon, you have to pay in advance so Amazon can ship them. You must pay for the cleaning service in advance.
We offer discounts for recurring clients on a weekly, bi-weekly, tri-weekly, or monthly basis.
It depends on the number of bedrooms and bathrooms. We always send people in teams of at least 2. For a 1-bedroom apartment, it typically takes 1 ½ hours; for a 2-bedroom apartment, 2 ½ hours. It is based on the number of rooms and the size of your home. A deep-cleaning will take longer than a regular cleaning.
Always look at the quality of their work; if their rates are especially low, the quality won’t be delivered.
Here is a list of important red flags to consider:
- Extremely low prices that seem too good to be true (often leads to poor quality, hidden fees, or rushed work).
- No proof of insurance — always ask to see documentation.
- No background checks on cleaners, or they are unwilling to discuss their hiring process.
- Poor or slow communication — delayed replies, hard to reach, or vague answers.
- No clear contract or cleaning checklist — everything should be in writing with defined services and expectations.
- Lack of references or recent reviews — legitimate companies happily provide them.
- They don’t ask questions about your home, pets, allergies, or special instructions.
We do not. We are not housekeepers; they provide part of the daily household duties and often live-in or are full-time/part-time daily help. This would includes laundry (washing, folding, and putting away), grocery shopping, meal preparation, and dishwashing.
